SwitchMyLoan Customer Grievance Redressal
Grievance Redressal procedure:
Level 1:
Customer can send an email to info@switchmyloan.in with the subject “Customer Grievance”. You will receive an acknowledgement response within 7 days.
Level 2:
If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer / Nodal officer – MR. Durwang Sawant at customercare@switchmyloan.in
Level 3:
If you are not satisfied with the resolution provided to you, we request you to contact our COO – Mr. Chintan Panchmatiya - customercare@switchmyloan.in
Lending Partner Grievance Redressal
1. TATA Capital
Tata Capital Housing Finance Limited (TCHFL) is a wholly owned subsidiary of Tata Capital Limited and is registered with the National Housing Bank as a Housing Finance Company, offering long-term funds for housing purposes. TCHFL’s wide product range includes loans for purchase and construction of a residential unit, purchase of land, home improvement loans, home extension loans, project finance loans to developers etc.
Grievance Redressal procedure:
Level 1:
To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060.You will receive an acknowledgment/response within 7 days.
Level 2:
If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal officer-Ms. Reshma Sethi at customerservice.head@tatacapital.com You will receive a response within 4 business days.
Level 3:
If you are not satisfied with the resolution provided to you, we request you to contact our Chief Grievance Redressal Officer/Principal nodal officer-Mr. Ajai Shukla at gro.housing@tatacapital.com You will receive a response within 3 business days.
Website :- https://www.tatacapital.com/
2. M Capital
Our Website :- https://www.mcapital.co.in/#/homeLevel
Our Nodal Officer: Mr. Neeraj Komath - neeraj.komath@mcapital.co.in
3. Flexiloans
Website :- https://epimoney.in/
4. InCred
Our Website :- https://www.incred.com
Grievance Redressal Officer Name : Mr. Vaidyanathan Ramamoorthy - incred.grievance@incred.com
Grievance Redressal procedure:
Level 1:
Any customer having a grievance/complaint/feedback with respect to the product and services offered by InCred Financial Services Limited (hereinafter referred to as ‘the Company’) may write to the Company’s Customer Service Department through any of the following channels: Call at 18001022192 Email- care@incred.com You may write a letter at the address- Unit No. 1203, 12th floor, B Wing, The Capital, Plot No. C - 70, G Block, Bandra - Kurla Complex Mumbai-400051 Maharashtra Website- www.incred.com
Level 2:
Customers are requested to first raise their concerns through any of the channels mentioned above. And if the same is not resolved within 5 days or if the customer is not satisfied with the solution provided by the customer care service, then the customer may follow below escalations for resolving their grievances, Name: Ms. Rosy Dsouza Contact: 022-42117799 Email Id: care@incred.com In case the complaint is not resolved within a period of five days or if the customer is not satisfied with the solution provided by Mr. Kiran Gawand then the customer may approach the Grievance Redressal Officer. The name and contact details of the Grievance Redressal Officer is as follows: Grievance Redressal Officer Name: Mr. Vaidyanathan Ramamoorthy E-mail ID: incred.grievance@incred.com ETelephone no.: 022-42117799 Address: Incred Financial Services Limited, 1203, 12th Floor, B Wing, The Capital, Bandra Kurla Complex, Mumbai - 400 051
Level 3:
Details of InCred Personal loans can be found at https://personal-loans.incred.com/personal-loan